After-Sales Service Coordinator (m/f/d)

Full-time - Remote

After a detailed onboarding period (4–6 months) covering all technical areas, you will take over the operational coordination of our after-sales service. You will establish clear priorities, plan assignments and capacity, and ensure that the hotline, repairs, returns, and service partners work together seamlessly.

Important: This is not a position involving disciplinary management of staff. You will coordinate the service staff on an operational basis. In addition, you will have access to another after-sales employee as a shared resource. The workload and priorities for this shared resource will be planned in collaboration with the workshop management.

It's not just about juice—it's about passion 🍊

… that’s why, when you work with us, you’re not just helping our customers succeed—you’re helping an entire brand succeed.

You will be responsible for the operational deployment and capacity planning for service staff, including scheduling, prioritization, and coordination of daily and weekly plans
You work with the workshop management to use thejoint capacity and workload planningfor ashared resourcein After-Sales Service
You are responsible for organizing, operating, and ensuring that the technical service hotline is staffed.

You will be responsible forroute planningfor new installations and service calls in Austria

You will oversee the management and coordination of our service partner network in Germany, including coordination, follow-up, and quality assurance.
You are responsible for returns management: cost estimates, coordinating repairs, status updates, and communication with customers and partners
You will handle technical inquiries from customers and distributors in an international setting
You will plan and conduct technicaltraining sessionsfor internal teams, partners, and customers
You will create and update technical documentation, such as troubleshooting guides and work instructions
You will be involved in the further development, standardization, and documentation of after-sales processes, as well as coordinating with Sales, Logistics, Production, and the Workshop.
You'll provide operational support in day-to-day business during bottlenecks or peak periods

More freshness. More impact. More you. ⚡

… because when you're involved, good conversations don't end with small talk.

you have technical training or comparable experience in technical customer service, service, after-sales, or a workshop setting
Experience in operational coordination, resource planning, scheduling, hotline management, or similar roles is a plus
you have excellent organizational skills and the ability to prioritize, even when multiple tasks are underway at the same time
you have a structured, solution-oriented approach to work and enjoy clear processes
You have strong communication skills, are approachable, and are a team player when working with the workshop, service department, partners, and customers
You have a very good command of German and English for communicating with international distributors and partners

Be fresh. Be bold. Be CITROCASA. 🚀

… and work where personal responsibility, team spirit, and quality come together.

we provide you with a versatile and interesting field of activity
you work in a committed, collegial and appreciative team in which we maintain a "Duz" culture

your education and training is important to us

modern work practices, flexible structures, and quick decision-making are a given at our company

You can expect attractive benefits and high-quality work equipment
We reward performance fairly and offer you an attractive compensation package. Depending on your education, qualifications, and experience, we offer a significant premium over the gross salary specified in the collective bargaining agreement, which is at least 3,200.00 EUR.

We have aroused your interest?

Apply now!

No matter if you are a newcomer or if you are running out of juice in your job. We are looking forward to meeting you!

Do you have any questions? Johannes Huber would be happy to give you more insight into our day-to-day work and answer your questions. You can reach him by phone at +43 732 750 173 – 0, or simply send us your application.